- Visitor and customer screening requires verification of appointments, credentials, and purpose of visit across retail locations, office buildings, hotels, and mixed-use properties
- Secure property operations depend on controlled access to back-of-house areas, storage facilities, server rooms, rooftops, mechanical spaces, and tenant-only zones where security must be maintained
- Third-party contractor management for maintenance, construction, cleaning, and service providers requires documented insurance, certifications, and safety compliance across multiple properties
- Property incidents create cascading liability issues when accidents, unauthorized access, theft, or emergencies affect tenant safety, guest experience, or regulatory requirements
- Audit readiness is critical when insurance carriers, safety inspectors, building departments, or corporate auditors
review visitor protocols, contractor compliance, and access documentation - Multi-site coordination challenges arise across retail chains, property portfolios, hotel brands, franchise locations, and mixed-use developments with inconsistent access protocols
- Guest and tenant safety protocols must be enforced for deliveries, after-hours access, parking management, and vendor activity in commercial and hospitality environments
- Chain of custody tracking for valuable inventory, equipment, packages, and deliveries prevents loss, reduces shrinkage, and supports accountability
Trusted by the Fortune 500
FacilityOS for Retail,
Real Estate & Hospitality
FacilityOS empowers your team to streamline property access, secure multi-site operations and centralize vendor and visitor management—all within a single, innovative platform.
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The World's Leading Real Estate and Hospitality
Brands Trust FacilityOS
Brands Trust FacilityOS
Rising pressures are impacting safety, security, and operational efficiency.
Facing the Demands of
Property Operations
Next generation facility management
Turn challenges into
opportunities by:
- Enabling audit-readiness with compliant digital trails and automated vendor screening
- Simplifying compliance verification and contractor management with centralized insurance tracking, certification records, and time-bound access controls
- Centralizing fragmented systems into a single source of truth with real-time visibility across multiple properties, stores, and facilities
- Automating compliance workflows to reduce manual security reviews and eliminate access control gaps
Operational Needs, Clear Outcomes
FacilityOS creates value across your entire facility.
Operational Need
Control site access for visitors and contractors.
Meet strict safety and liability standards.
Track and trace deliveries and inventory.
Coordinate access in secure commercial environments.
Why It Matters More for Retail, Real Estate,
& Hospitality
Tech facilities require strict identity verification, confidentiality controls (NDAs), security clearance validation, and area-specific permissions for access to data centers, server rooms, NOCs, development labs, and intellectual property-sensitive spaces.
Tech operations must demonstrate adherence to SOC 2, ISO 27001, GDPR, HIPAA (health tech), PCI DSS (payment systems), FedRAMP (government cloud), and customer-specific security requirements during audits and compliance assessments.
Servers, networking equipment, storage devices, and high-value IT assets require full chain of custody documentation from receipt through deployment to support asset management, warranty claims, and security audits.
Data center technicians, network engineers, hardware vendors, and service providers require current security clearances, site-specific training, and often escorted access to server rooms, NOCs, telecom facilities, and production infrastructure.
How We Help
VisitorOS manages pre-registration, check-ins, badges, watchlists, and visit histories. ContractorOS tracks vendor credentials and document expirations. SecurityOS automates time-bound access to restricted zones, mechanical rooms, and tenant areas.
EmergencyOS supports digital mustering, evacuation drills, and incident records. VisitorOS and ContractorOS maintain auditable logs, signed safety acknowledgments, and insurance verification records.
LogisticsOS tracks packages, inventory custody, and deliveries with proof-of-delivery logs. Integrates with visitor and contractor records for full chain of custody and audit trails.
ContractorOS anages vendor pre-qualification, insurance verification, compliance, and property-specific safety orientations. VisitorOS logs every visit. SecurityOS enforces access limits tied to appointment slots and business hours.
Outcomes Teams See
SAVE TIME
- 90% reduction in time to process visitors, vendors, and contractors at check-in
- Create reports in seconds for insurance audits, tenant compliance reviews, and corporate inspections
- Vendor check-in time reduced by 90%+ with integrated safety orientations at arrival
BE EFFICIENT
- Streamlined vendor check-ins for maintenance, deliveries, and service providers with faster property access
- Eliminate delays caused by insurance verification for contractors accessing tenant spaces
- 50% faster property operations with zero unauthorized access incidents
STAY COMPLIANT
- Audit-ready compliance with OSHA, building codes, insurance requirements, and tenant lease obligations
- Critical evacuation benchmarks met within 7 minutes for commercial and hospitality environments
- Automated expiration alerts for contractor insurance, certifications, and vendor qualifications
Facility Management for
Retail, Real Estate, & Hospitality
Retail, Real Estate, & Hospitality
0 M+
Tracked
Visitors
0 M+
Contractors
Processed
0 M+
People
Evacuated
0 B+
Packages
Tracked
FacilityOS is a modular platform for facility, asset, and visitor management that improves safety, security, and compliance. It keeps production running and reduces admin work by providing:
Real-time visibility of who is on-site and whether they're approved for property access, with built-in alerts.
Centralized vendor and contractor compliance tracking and automation for insurance, certifications, and clearances.
Emergency readiness with digital evacuations, mustering, roll calls, and incident reporting for commercial and hospitality environments.
Chain of custody for valuable inventory, equipment, and deliveries to prevent loss and reduce shrinkage.
Portfolio oversight with dashboards to standardize compliance across retail locations, properties, hotels, and franchise sites
90+ Open APIs and integrations.
SUCCESS STORY
A leading commercial real estate firm eliminated manual tracking of vendor credentials and property access with FacilityOS.
- Audit prep reduced from weeks to days for insurance and compliance reviews
- Non-compliance automatically flagged and blocked at check-in for vendors lacking current insurance or certifications
- Property access centralized across 24 buildings including office towers, retail centers, and mixed-use properties
- Faster, safer property operations with only qualified vendors and contractors accessing tenant spaces
“FacilityOS gave us complete visibility into who has access to our properties and whether they're cleared. We've cut audit prep time drastically and eliminated surprise compliance gaps when vendors arrive.”
— Director of Property Operations, International Real-Estate Firm
How FacilityOS Supports Every Role
Facility & Property Management
- Ensure only qualified contractors gain access to mechanical rooms, rooftops, and restricted areas
- Activate emergency protocols to support fast, secure response
- Enforce safety protocols through required checkpoints
Safety & Security
- Ensure only approved vendors and contractors access tenant spaces and back-of-house areas
- Activate emergency evacuation protocols for controlled property response
- Screen all visitors at required security checkpoints
Compliance Officers
- Centralize vendor and contractor qualification documents in one place
- Automate expiration alerts and monitor compliance in real-time
- Strengthen audit readiness with OSHA and insurance-compliant records
Leadership
Procurement & Corporate Heads
- Scale operations with an unlimited site-level license model
- Monitor risk and performance through real-time dashboards and analytics
- Extend capabilities with open APIs and system integrations to ITSM, asset management, and HRIS
- Standardize security and compliance across all facilities with a turnkey, connected solution




