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FacilityOS > VisitorOS

Visitor Management
for Regulated Facilities

VisitorOS digitizes and automates the entire visitor journey, from invite to audit trail.

Meet every compliance requirement including CTPAT, ITAR, and OSHA, connect to the security and HR systems you already run, and give every visitor a great experience.

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See How it Works
Laptop, tablet, and smartphone displaying the VisitorOS visitor management dashboard, digital sign-in screen, and live chat support widget.

 

 

See VisitorOS in Action

Enterprise-Grade Security & Compliance

VisitorOS has a 30-45 Day Average Time to Value

Real outcomes from teams that switched from paper logs and point solutions.

40 Locations Standardized

Achieved a consistent visitor management process across their 40 North American sites.

90%+ Faster Check-Ins

Cut visitor processing time from minutes to seconds, reducing front desk workload.

99% Faster Reporting

Performing reports takes 30 seconds, down from hours or days.

Explore Visitor Management Capabilities

Every feature built around what facilities teams actually need to operate safely, consistently, and at scale.

Tailored Visitor Workflows

Custom workflows based on site, compliance, and security requirements.

Explore Workflows
Real-Time Visitor Dashboard

Monitor visitor activity across your facilities in real time with centralized visibility.

See Visitor Dashboard
Legal Documents & Policy Acknowledgements

Collect signed NDAs, safety policies, and compliance forms digitally.

Explore Documents
Pre-Registration & QR Code Check-In

Speed up arrivals by letting visitors complete steps before arrival and check in instantly onsite.

See Pre-Registration
Badge Printing with Visitor Photos

Improve security and accountability with photo badges for visitors and contractors.

Explore Badge Printing
Host Notifications

Automatically notify employees when visitors arrive via email, SMS, Teams, or Slack.

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Returning Visitor Workflows

Create faster repeat visits by securely remembering approved visitor information.

View Repeat Visitors
Multi-Language Support

Support global workforces with multilingual check-in experiences.

See Global Check-In
ID Scanning

Capture verified visitor details directly from government-issued IDs.

Explore ID Scanning
Watchlists & Visitor Screening

Restrict unauthorized access with visitor pre-screening and watchlist controls.

View Visitor Screening
Audit Logs & Reporting

Maintain visitor records for audits and gain actionable insights with detailed reports and analytics.

See Logs & Reporting
Centralized Multi-Site Administration

Standardize visitor management across locations with centralized administration.

Learn Standardization

 

Integrates with Your Existing Tech Stack

Interior-corporate reception area visitors entering spaceSee If VisitorOS Is Right For You

Book a quick walkthrough, scoped to your industry, sites, and integrations

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What Our Customers Say

G2 4.7

G2 5/5

Intuitive, easy to use

We rolled out 90 locations quickly in about 3 months with the help of FacilityOS's support team.

Bearded man with glasses, wearing a light blue shirt, sitting at an office desk.

Jeff O.

Field Service Leader | Enterprise (>1000 emp.)

G2 5/5

FacilityOS is EXCELLENT for contractor/visitor management!!

The VisitorOS system is easy to use, the software is user friendly, and there are multiple ways to take advantage of the capabilities of the system.

Woman with pink hair smiles while holding a small white dog in a grassy outdoor setting.

Dee M.

Health Safety Environment Coordinator | Mid-Market (51-1000 emp.)

G2 5/5

Simple intuitive system that helped us reduce cost and waste

FacilityOS helped us with our goal of reducing paper waste by putting all of our sign in data online. It also keeps a copy of safety sheets and NDA acknowledgements that we need to track from a compliance standpoint.

Chris B.

| Mid-Market (51-1000 emp.)

G2 5/5

Amazing Innovation!

VisitorOS eliminated our paper visitor/contractor sign in logs. It was super easy to install and train our teams.

Ezra K.

Security Manager | Mid-Market (51-1000 emp.)

G2 5/5

A very user friendly product!

We had a very easy time implementing this as our visitor management solution.

Usama M.

Usama M.

IT Supervisor, Plant Support | Enterprise (>1000 emp.)

G2 5/5

Ton of features

Solved our problem of maintaining annual paperwork for rules and regulations for visitors and contractors.

Smiling woman with shoulder-length hair, wearing a dark top, against a light background.

Nicole F.

Food Safety and Quality Assurance Manager | Mid-Market (51-1000 emp.)

G2 5/5

Customer support team, from sales to onboarding, has been outstanding

The kiosks at our sites have been praised for their reliability and ease for setup.

Samuel J.

Samuel J.

| Enterprise (>1000 emp.)

G2 5/5

No heavy investments up-front, just low monthly fees

It comes with its own devices (iPad and printer) and the iPad is already secured (no need to purchase additional equipment)

Mario L.

| Enterprise (>1000 emp.)

G2 5/5

Definitely recommend

We have experienced zero issues with visitors checking in which is all you can ask for with a visitor management platform!

Molly V.

Molly V.

Executive Assistant, Operations | Mid-Market (51-1000 emp.)

G2 5/5

Great Visitor Management System

FacilityOS has allowed us to go from paper documentation to all electronic company-wide! It was so easy to execute nationwide.

Vicki C.

Security Specialist | Enterprise (> 1000 emp.)

Visitor Management System FAQs

Quick answers to the questions that buyers ask the most.

What is VisitorOS?

VisitorOS is an enterprise-grade visitor management system that digitizes and automates the entire visitor lifecycle,  from pre-registration and on-site check-in via iPad kiosk to badge printing, watchlist screening, NDA signing, ID scanning, real-time reporting, and more. Across one or multiple facilities.

Why go with FacilityOS for visitor management?

FacilityOS delivers hardware and software together as a pre-configured, plug-and-play solution, so you're up and running in hours rather than months. It's built for enterprise security and compliance requirements, with deep configurability, centralized multi-site management, and a support team consistently rated for responsiveness and onboarding quality.

How long does it take to set up VisitorOS?

Most organizations are operational within hours. iPad kiosks ship pre-loaded and pre-configured, requiring no technical expertise to deploy. Large rollouts — including multi-site deployments of 90+ locations — have been completed in as little as three months.

How does VisitorOS support regulatory compliance?

VisitorOS automatically captures digital visitor records with timestamps, enforces NDA and document sign-off at check-in, integrates with watchlists, and generates audit-ready reports. It is designed to support compliance with standards including SOC 2, GDPR, ITAR, C-TPAT, HIPAA, and more industry-specific regulations. 

Can VisitorOS handle multiple facilities from one platform?

Yes. A centralized dashboard provides site-level and company-wide visibility into visitor activity, and administrator settings, watchlists, and documents are managed from a single location across all your facilities.

What happens when a flagged visitor attempts to check in?

VisitorOS enables sites to screen each visitor against integrated third-party watchlists as well as any custom watchlists you configure. If a match is detected, the system triggers an immediate alert to security with a request access review and/or approval, with a full record of the attempt logged for audit purposes.

Does VisitorOS integrate with our existing systems?

VisitorOS integrates with a range of access control systems, HR platforms, communication apps, and more. The integration stack is visible directly on our integrations page and continues to expand. Contact the team to confirm compatibility with your specific environment.

How does VisitorOS handle visitor data privacy?

Visitor data is stored digitally with access controls, retention policies, and compliance features designed to meet data protection regulations including GDPR, SOC2, and ISO27001. Personal information is managed centrally, and the system supports auto-purging of records based on your configured retention rules.

Who benefits from a visitor management system?

Any organization that receives visitors benefits from a VMS (visitor management system). The core challenge is consistent across facility types: knowing who is on site, capturing the right information, and maintaining a record that holds up when it matters.

Teams that see the clearest impact include:

  • Security teams responsible for screening visitors, enforcing watchlists, and managing site access.

  • Environment Health and Safety (EHS) and compliance teams that need signed safety acknowledgements, NDA capture, and audit-ready records for frameworks (e.g. OSHA, ITAR, GMP, C-TPAT, etc.).

  • Facilities and operations managers who need consistent check-in workflows and real-time visibility across locations.

  • IT teams managing hardware, troubleshooting kiosks, and maintaining system integrations

  • Front desk and administrative staff who need self-service tools to reduce manual processing at entry points

Industries with stricter compliance requirements, including manufacturing, aerospace and defense, pharma, healthcare, logistics, energy, and government, tend to see the fastest return. But any organization where visitor accountability matters stands to benefit.

How does a visitor management system work?

A visitor management system (VMS), like FacilityOS's VisitorOS, replaces paper sign-in books with a structured digital workflow that covers the full visitor lifecycle, from invitation to departure.

Step 1.A: Visitor pre-registration. Prior to arrival, visitors can pre-register online providing necessary details for security checks and entry preparation making on-site check-in a breeze.

Step 1.B: On-site check-in. At the facility, visitors check in at an ipad kiosk and enter any required information. 

Step 2: Screening, signing, and badging. The system checks the visitor against watchlists, presents NDAs or safety policies for digital signature, prints a photo badge, and notifies the host via email, SMS, Teams, or phone.

Step 3: On-Site management and check-out. VisitorOS offers many options to ensure visitors leave according to protocol, including signing out via kiosk, via mobile device, and auto-sign-out.

Step 4: Analytics & real-time reporting. Log into VisitorOS to see visitor and contractor on-site traffic. Use the centralized dashboard to report on site-wide and company-wide trends and discern actionable insights.

How does VisitorOS compare to manual solutions?

Paper-based visitor logs capture a name and a timestamp. What they rarely capture is whether that name is accurate, whether the visitor signed the required documents, and whether the record can be found when needed.
 
Capability
VisitorOS
Manual / Paper Logs
Compliance and audit readiness
Automated logs, signed documents, searchable audit trails
Paper records are difficult to search and easy to lose
Identity verification
ID scanning, watchlist screening, photo badges
Self-reported names, no verification
Customizable workflows
Custom flows by visitor type, site, and risk level
One form for every visitor, regardless of requirements
Multi-site management
Centralized administration with consistent workflows across locations
Each site operates independently
System integration
Connects to access control, HR systems, Teams, Outlook, and more
No connectivity to other systems
Reporting
Reports generated in seconds
Hours or days of manual reconciliation
 
For example, The Greater Toronto Airports Authority reduced report generation time from hours to 30 seconds after moving to a digital system. Litehouse cut visitor processing time by over 90%, reducing front desk workload significantly. The operational difference reflects a structural one: paper logs require manual effort to stay consistent, and that effort compounds as site volume and compliance requirements grow.

How does VisitorOS compare to other VMS solutions?

Most visitor management tools are built to handle check-in at a single location. VisitorOS is part of the FacilityOS platform, which changes what it can do and how it scales across an organization.

Platform vs. point solution. Point solutions handle visitor check-in as a standalone function. As needs grow, organizations typically end up stitching together multiple tools, each with its own license, training requirement, and data silo. VisitorOS operates as a unified platform across all locations, sharing data with ContractorOS, EmergencyOS, SecurityOS, and LogisticsOS. Visitor records connect directly to contractor compliance and emergency mustering. Workflows can be tailored by site, visitor type, and compliance requirement, including safety training, NDA collection, and legal document sign-off at check-in. Driver-specific check-in flows, advanced analytics, and audit-ready reporting are built in. When organizations need to scale, that happens within one platform rather than across fragmented tools.
Managed hardware. VisitorOS ships pre-configured hardware, including iPad, stand, and badge printer, enrolled in MDM with remote troubleshooting, automatic updates, and free replacements for wear and tear. Most competitors require customers to purchase and maintain their own devices. With Sign In Solutions, for example, hardware troubleshooting falls to the customer's IT team. With Eptura, devices are procured separately and managed independently.
Multi-site capability. Point solutions are typically configured per site with limited centralized oversight. VisitorOS supports unlimited locations from a single admin dashboard with consistent workflows and consolidated reporting. Envoy, by comparison, presents pricing and scalability challenges as organizations add sites.
Compliance depth. Basic VMS tools provide logging. VisitorOS includes ID scanning, watchlist screening, pre-approval workflows, digitally signed documents, and audit-ready reporting built for highly regulated environments.
Competitors like Sign In Solutions lack advanced compliance features, including ID scanning and multilingual support, that regulated industries require. Eptura offers limited document capture and basic reporting by comparison.
Emergency readiness. No standalone VMS competitor includes integrated emergency management. VisitorOS connects directly to EmergencyOS, giving teams real-time mustering, two-way SMS communication, and full onsite accountability during evacuations covering visitors, contractors, and employees in one system.
Customization and control. VisitorOS supports unlimited visitor types, custom workflows per type, and multi-language support across 45+ languages, with configuration changes made directly by the admin team without support tickets. Eptura, for example, typically requires 24 to 48 hours for configuration changes routed through their support team.

Pricing. VisitorOS is competitively priced with standalone point solutions at a similar annual cost per kiosk, with hardware management and platform expansion included rather than billed separately. Competitors that charge separately for hardware ($300 to $500 per device) and support contracts often present a higher total cost once those components are factored in.

For a full side-by-side breakdown, FacilityOS publishes detailed comparisons against Envoy, Sign In Solutions, Eptura, The Receptionist, LobbyTrack, Verkada, Archie, SwipedOn, and Visitly here.

Part of the FacilityOS Platform

 

 

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