- High foot traffic and open access environments increase the risk of unauthorized access to back-of-house areas, stockrooms, and restricted zones.
- Frequent vendor, contractor, and delivery activity creates operational bottlenecks at receiving docks and service entrances.
- Labor shortages and turnover make consistent onboarding, training verification, and compliance tracking difficult.
- Scattered documentation across locations makes tracking insurance, safety certifications, food safety training, and background checks inefficient.
- Inconsistent processes across stores, hotels, and properties create brand and compliance risk.
- Hidden downtime at the loading dock when deliveries can’t be verified quickly or POs don’t match.
- Increased liability exposure from slips, incidents, unauthorized access, or unverified contractors on-site.
- Brand damage risks when security, safety, or operational issues impact guests.
Trusted by the Fortune 500
FacilityOS for Retail
& Hospitality
FacilityOS empowers your team to protect the brand experience, control vendor and contractor risk and standardize multi-site operations - all within a single, innovative platform.
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The World's Leading Retail and Hospitality
Brands Trust FacilityOS
Brands Trust FacilityOS
Rising pressures are impacting guest experience, compliance, and daily operations across locations.
Facing the Demands of Modern
Retail & Hospitality
Next generation facility management
Turn challenges into
opportunities by:
- Enabling audit-ready documentation for health & safety, food safety, OSHA, insurance, and brand standards
- Simplifying vendor & contractor compliance with centralized credential tracking and automated expiration alerts
- Standardizing site access controls for back-of-house, storage, kitchens, mechanical rooms, and restricted areas
- Centralizing fragmented systems into one source of truth across all properties
- Digitizing emergency preparedness with mustering, roll calls, incident documentation, and drill records
- Streamlining receiving & deliveries with proof-of-delivery, PO matching, and full chain of custody tracking
- Providing corporate oversight dashboards across every store, hotel, or venue
Operational Needs, Clear Outcomes
FacilityOS creates value across your entire facility.
Operational Need
Control site access for vendors, contractors & third parties.
Protect Guest & Brand Safety.
Meet Health, Safety & Brand Standards.
Streamline Receiving & Deliveries.
Manage Multi-Site Operations at Scale
Why It Matters More for Retail
& Hospitality
Retail stores, hotels, and venues rely on frequent deliveries, maintenance vendors, cleaning crews, merchandisers, event staff, and seasonal contractors. Unverified access creates safety and brand risk.
Public-facing environments must balance openness with security. Incidents in front-of-house areas impact brand reputation immediately.
Retail and hospitality brands face OSHA requirements, food safety standards, insurance audits, franchise compliance checks, and brand inspections.
High volume of deliveries — food, merchandise, linens, supplies — must be tracked accurately to prevent shrinkage and delays.
National brands must standardize processes across hundreds or thousands of locations.
How We Help
VisitorOS manages pre-registration, check-ins, badges, and visit histories. ContractorOS tracks insurance, certifications and compliance. SecurityOS enforces time-bound access to restricted areas.
Real-time visibility of who is on-site, watchlists, alerts for unauthorized access, and full digital audit trails.
Digital logs, signed safety forms, incident reports, contractor documentation, and instant reporting for audits.
LogisticsOS tracks deliveries, PO line items, proof-of-delivery, custody transfers, and discrepancies in real time.
Central dashboards, standardized workflows, compliance scoring, and unlimited site-level scalability.
Outcomes Teams See
SAVE TIME
- 90% reduction in check-in processing time for vendors and contractors
- Reports generated in seconds for inspections and audits
- Automated credential tracking eliminates manual spreadsheets
BE EFFICIENT
- Faster receiving with zero lost packages or inventory discrepancies
- Reduced loading dock congestion
- Contractors complete required training during check-in
- Automated compliance scoring for vendors
STAY COMPLIANT
- Audit-ready documentation for health, safety, and insurance
- Real-time visibility into who is on site
- Rapid digital mustering and emergency response coordination
- Standardized compliance processes across every property
Facility Management for
Retail & Hospitality
Retail & Hospitality
0 M+
Tracked
Visitors
0 M+
Contractors
Processed
0 M+
People
Evacuated
0 B+
Packages
Tracked
FacilityOS is a modular platform for facility, asset, and visitor management that improves safety, security, and compliance. It keeps production running and reduces admin work by providing:
Real-time visibility of who is on-site and whether they're approved for property access, with built-in alerts.
Centralized vendor compliance tracking (insurance, safety training, background checks).
Digital emergency preparedness and evacuation management.
Chain of custody tracking for merchandise, food, assets, and supplies.
Corporate oversight dashboards across all locations.
90+ Open APIs and integrations.
SUCCESS STORY
A leading commercial real estate firm eliminated manual tracking of vendor credentials and property access with FacilityOS.
- Audit prep reduced from weeks to days for insurance and compliance reviews
- Non-compliance automatically flagged and blocked at check-in for vendors lacking current insurance or certifications
- Property access centralized across 24 buildings including office towers, retail centers, and mixed-use properties
- Faster, safer property operations with only qualified vendors and contractors accessing tenant spaces
“FacilityOS gave us complete visibility into who has access to our properties and whether they're cleared. We've cut audit prep time drastically and eliminated surprise compliance gaps when vendors arrive.”
— Director of Property Operations, International Real-Estate Firm
How FacilityOS Supports Every Role
Facility & Property Management
- Speed vendor and delivery check-ins with kiosks and pre-registration
- Track merchandise, food, and supply deliveries with PO matching
- Gain real-time visibility into on-site activity
- Scale operations with unlimited site licensing
Safety & Security
- Centralize vendor safety documents and insurance
- Automate expiration alerts and compliance enforcement
- Digitize emergency drills, incident reporting, and evacuation logs
Compliance Officers
- Standardize compliance processes across all properties
- Monitor operational risk and performance through dashboards
- Ensure brand standards are enforced consistently
Leadership
Procurement & Corporate Heads
- Enable vendors to manage their own documentation
- Score vendor compliance across locations
- Reduce liability exposure with centralized oversight
- Standardize compliance processes across all properties
- Monitor operational risk and performance through dashboards




